Refund Policy

Last updated: 26 August 2026

This Refund Policy applies to purchases of credits on GlowShot, operated by Boostera Labs Ltd, Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX, Company No. 11921132.

Automatic refunds for failed generations

If a photo generation fails, the credits reserved for that generation are returned to your balance automatically. You are never charged credits for a result that is not produced.

Purchased credits

Because credits unlock immediate access to a digital service, purchases of credits are generally non-refundable once credits have been used, except where a refund is required by applicable consumer law.

Statutory rights

Nothing in this policy affects your statutory rights as a consumer. If you are a consumer in the UK or EU, you generally have a 14-day right to withdraw from a purchase of digital content. Because credits give you immediate access to a digital service, by completing your purchase you expressly request immediate performance and acknowledge that this right is lost once you begin using the credits. If you have not used any credits from a purchase, you may request a full refund within 14 days of that purchase.

Requesting a refund

To request a refund, contact us with your account email and the relevant order number. We aim to respond within a reasonable time and, where a refund is due, to process it to your original payment method.

Contact

Refund requests can be sent to Boostera Labs Ltd, Kemp House, 160 City Road, London EC1V 2NX, or via the contact page.